I’m concerned about the social media activity I see from so many benefits and insurance agencies. In the quest to say “we’ve gone social!”, unfortunately many have gotten off on the wrong path because they got started without really understanding what they were getting started doing.

Social media:

It is like a relationship – two people have to actively participate and be interested in one another in order to make it work.

It isn’t a one-way marketing activity where we just put our promotional information out for others to see and hear.

Have you ever been in a meeting or maybe at a dinner party where you just sit and say nothing because the other person does all the talking? They don’t really care what you have to say, and don’t even need any social queues to keep going.

I don’t know about you, but when I’m in a situation like this, I often end up not listening because my mind has moved on to any thought that doesn’t involve the current “conversation”.

When people or companies choose to participate in social media and they don’t understand that it’s a two-way relationship, then they are guilty of committing this very same social flaw.

Take an assessment of your own or your company activity

If all you do on social media sites is log on, Tweet or post your seminar information, blog post, or most recent charity contribution, and then log off, you really don’t understand the purpose of social media. You’re losing out on valuable opportunities to connect with others, build relationships, and keep current with your clients.

Interact with others

When you log on, you can do each of those things I mentioned, but you should also:

• read what your clients are doing and saying.
• read what your industry partners are doing and saying.
• check out your center of influence folks and see what they’re up to.

What are these people looking for? What’s going on in their worlds? What kind of needs do they have or things to offer?

Once you’ve read this information – you should respond. Say something.

• Tell them congratulations.
• Click the Like button.
• Tweet or share their article - tell others to check it out.
• Comment on the importance, relevance, or interest of their topic.

Share your ideas

Your stream of activity tells a story. A story about you and what you’re like – as a person, as a businessperson, or as a business if you’re tweeting under the company name.

Be intentional about what that story says. Have a plan.

• Decide who your target reader is on the platform. Maybe you share B2B information on LinkedIn and Twitter and share your personal lines/individual information and tips on Facebook.
• Decide what topics you want to be sure to cover. For what topics do you want to be known as the go-to resource? Sure you can have other information included – we like it when you mix it up a bit, but have some type of continuity.

Ideally, you want to provide ideas and share articles that compel people to read it and hopefully respond to you. Challenge people by making them think about ideas they’ve not previously considered.

What story are you telling?

Look at your own stream of activity. If you were a client, would you find it interesting and compelling? Would you learn something new? Would you recommend a friend also follow because what you share is so relevant to their business and makes them think?

If it doesn’t immediately catch your attention as being interesting and interactive, then you’re probably being glossed right over as people take a few minutes to catch up on activity. There are people you follow who you know always have something interesting to say.

And then there are those whose avatars you see and skip right past without reading because you know they have nothing interesting to say – they’re the infomercials of social media and thankfully you’ve got the TiVo remote.

Let’s look at an example

If you chose workers’ comp as a regular topic and talked about it, shared your ideas and thoughts, offered helpful tips, and found relevant articles then you’d be building your story as being a go-to resource for workers’ comp. Then when you wrote a related blog post I’d want to read it because it’s obviously in your niche. And if you were holding a seminar or webinar, I’d be interested in attending. Because you’ve proven you are genuinely interested in this topic, find it important, and want to help me improve my situation. Now your information is interesting to me as a reader.

Don’t make your own business promotion the center of your activity.

Instead, build your base of contextual information for your go-to topics and then you can share your own business information around that established foundation of relevant and useful topics.

@wendykeneipp

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First impressions can have a pretty big impact on what happens next – or doesn’t – in a relationship. When you contact a potential new client, what is the first thing they’re going to do after they get off the phone or back to their desk? They’re going to search your name and your agency name. What they find is that first digital impression.

What will your prospect learn about you?

Search yourself and search your agency. Look at it from an outsider’s perspective, someone seeing those results for the first time. What will they learn from the results of the search?

I see three likely scenarios based on how you participate in online activities. Take a look through these and see which one best describes your participation and subsequent search results.

#1: You’re…

• actively involved in your community or your industry
• have completed profiles and many connections
• a topical expert and participate in discussions and share relevant information
• generous with your knowledge and interested in helping others improve their businesses

#2:

You have profile accounts with virtually no information. Your LinkedIn profile or Twitter account was forgotten almost as soon as it was set up.

#3:

Either there are no search results for your name or maybe just an old outdated press release about your CIC designation.

Scenario #1 tells the prospect that you’re serious about your business, your career development is an important part of the business, and you are interested in and likely capable of helping the client with their business. And you believe the Internet offers powerful tools for conveying your message and conducting business.

With #3, it’s a mixed bag. There are many possible speculations about those without any results, but we can’t know for sure. A likely possibility is that you don’t believe in social networking as an effective tool for business development. And we don’t have anything to go off of in terms of rating you as a businessperson, so it’s all just unknown.

Now, #2. This is the most dangerous and damaging of the possible scenarios. You know what I mean – you created an account and didn’t finish completing the profile (no photo, no bio, only 3 connections, no experience or only the most recent listed, etc.) or you got really excited and started using it…then stopped. Like 6 months ago. We call these ghost town profiles that have obviously been abandoned. And what this tells that potential new client is that you don’t take Internet tools and networking opportunities seriously, you don’t follow through on what you start, and you leave half-finished projects just laying around.

Does #2 sound familiar? If so, then go fix it right now.
As you go through your search results, make a list of everything that you need to clean up, then go do it.

• I understand trying out a social site and realizing that it’s just not for you. When you get to that point, then make the commitment to that decision and close the account.
• If you have a Twitter account connected through your LinkedIn profile, but you don’t actually use Twitter, then go IMMEDIATELY and disconnect it. Professionals look at your LinkedIn profile – guaranteed. And a link to an account that never got started or was abandoned is BAD for your professional reputation.
• If you decide at some point that you want to come back, you can always set up an account at a later time.

Avoiding scenario #2 is definitely in your best interest. Cleaning it up will be time well invested in your personal and agency reputation.

While #3 is actually better than #2, understand that clients and prospects who are looking you up online must believe in the power of the Internet as a business tool. So if you are falling into either of these two scenarios, you’re already at a disadvantage with those prospects before you even get started.

Take control of that first impression and put your own positive message out there for people to find.

Photo by Bill Marrow.

@wendykeneipp

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LinkedIn is such an amazing business tool and it’s getting more robust and more useful all the time. If you do nothing else to promote yourself online, I cannot stress enough the importance of having a complete and professional LinkedIn profile. Even though profiles are completed on the individual level, it is a critical tool for promoting yourself and your insurance and/or benefits agency.

I look at many, many profiles, and I’ve seen them all across the quality lines. It’s quite simple to put a good profile together, but there are a few things of which you need to be aware that will make it a much more useful tool for you.

Take a few minutes to review your profile in comparison to this list, and see if you need to make any changes.

Some things you might be doing wrong to get the best out of your LinkedIn profile:

• Thinking this is a resume and that it’s about you. The only people who want to read a resume are hiring managers – and they don’t even really want to do it. Readers aren’t looking for tactical bullet points; they want a couple of brief sentences describing how you helped the company. Because what your readers (clients & prospects) are looking for is information about how you can help them. They want to know what experience you have that is going to help them achieve their goals.

• Not filling out the profile completely. Don’t leave blank holes on the profile or experience. We’re social creatures. We want to learn about people, and we want to see faces – your face (only). Include a good shot of your face so someone will recognize you when they see you in person.
  • Websites. At minimum, add your company website and label it. If you have other sites you use professionally like a blog or Facebook, include those as well. Letting people easily find content that you or your company produces is a great benefit.
  • Education. Remember that this is for professional purposes. We don’t need to know where you went to high school (or anything earlier!). Save that for connecting with old friends on Facebook. Here, stick with college and any other professional training.
  • Summary. This is a valuable section where you should tell people who you are professionally, what you do for your clients, and what they get as a result of working with you. Make it easy for people to get a sense of your professional self. Carefully craft your message and beware of these pitfalls:
    • Simply rehashing what we can read in the Experience section.
    • Writing in 3rd person. We know you wrote it – talk directly to us.
    • Writing it about your company instead of yourself. Even if you own the business, this profile should be about you personally. Use Company Pages for your company description and promotion.

• Not making yourself as accessible as possible. The more people you are connected to, the more connections that will be available for you to see. Which in turn, makes your prospecting research significantly easier.
  • Privacy settings. The point of LinkedIn is to make professional connections. You can’t make those connections if people can’t see your profile, so open it up and make it publically available.
  • Outdated information. Be sure to always have your most current contact information included on your profile. If it’s not updated, any messages and invitations will be going into the abyss of dead email accounts.

• And finally, not proofing. It’s easy to type it and forget it, but that leaves you vulnerable to the unintended errors of the fingers. Take the time to read through everything.

This is quite possibly your first impression – let’s make it a good one.

@wendykeneipp

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We’ve talked about the evolution into social business and offered some ideas of what that might look like in your agency. Here I’m going to offer some specific suggestions for getting started with that process.

Remember, social should not be an end goal itself; social media tools should become an integrated tactic within the operations of departments. And for it to be effective in helping you achieve your company vision and goals, there is a hierarchy that needs to be followed:

1. Have a clearly defined purpose and vision for the company along with clear messaging about what makes you a unique and compelling business.
2. Have the vision broken down into clearly defined strategic objectives, including a communication plan.
3. Recognize that social media tools are to be used as tactics, along with other specific programs and process, to help achieve those strategic objectives.

In order to effectively integrate social into the plan, you first need to learn what it can do for you and then you can figure out how to go about accomplishing it. And that starts with education.

Form a team

Since we’re talking about integrating into business operations, we want to have a team of folks across disciplines participating in the learning process and the strategy. If a department thinks it doesn’t relate to them, be sure they’re on this team at least in the beginning - good business decisions are made based on what we know.

Your team should consist of people who:

• understand business
• are good at communicating business strategy
• are able to gather information from people, interpret that information, and share the findings
• are enthusiastic about your company

Why do I need a team? Shouldn’t I just hire someone to be in charge of social media?

It can be tempting to hire someone young who’s comfortable with the technology and pass all of this off to them. But that’s a mistake. Notice that we’re talking about business operations and strategy. Your best friend’s niece who’s in college and has a million friends on Facebook does not know your business operations, your strategy, or your messaging. And she likely doesn’t understand what significant or nuanced ideas she comes across that could be really important to the future of your business.

Working in the agency and industry and having a healthy dose of business acumen is what gives you that level of practical knowledge. That’s what you want to tap into. People can learn to navigate the social platforms with a little education. Learning your business inside and out takes a lot more.

Unless you’re a large company with a major marketing strategy, hiring someone specifically for social media is unnecessary. Most independent benefits and insurance agencies will be just fine within your existing structure.

However, while you don’t need someone specifically in charge of social media, you do need someone to be in charge of company messaging. They need to make sure that everyone participating in social has the knowledge they need to be on target with the company message and are working within your corporate guidelines and strategy. Again, this likely comes from someone already on your team.

Educate yourselves

Now that you’ve got the team together, read a couple of books and get your arms wrapped around what this means for your company and how each department can use this as a part of their business processes.

Discuss each book and talk specifically about what it means for your company. Have great debates on how it relates to you and what you might do with it. Take rigorous notes on these discussions and use this as the basis for forming a plan of action and eventually communication with the rest of the company on what you’re doing and why.

Here are a couple of foundational books that will help you really comprehend social business:

I recommend reading The Thank You Economy by Gary Vaynerchuck to understand the evolution of social media and why it's important for business today and into the future.

Then I recommend The Now Revolution by Jay Baer & Amber Naslund to understand how to structure your organization to incorporate social media as an integrated business tool throughout your company – to some degree you will need to restructure your business/processes. This book will provide a great road map for what you need to know and how to get there.

Learn from what you read & hear

As you get going and start the process of becoming a social business, the most important thing to keep in mind is that you need to do something with the information you learn. Keep this team together to have ongoing meetings about what you’re learning. Have everyone bring their findings to the team and decipher what it means to your business – should you be changing processes or product/services as a result of what you’re hearing?

It’s important to have leadership involved in these meetings because you’re not simply talking social media, you’re talking business strategy.

Photo by nagora.

@wendykeneipp

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Continuing the topic of integrating social media tools into business operations, here we take a look at how to begin thinking about what that might look like.

If you’re looking at social media as a sales channel, you’re going to be very disappointed and give up, rightfully so. Instead, take the time to explore what it could mean to each of the functional areas within your company. Here are a few ideas to get you started.

Sales team: Connect with clients, prospects, centers of influence. Share relevant articles and ideas with them, promote their activities, help them make necessary business connections with people you know. (Social makes amazing relationship management tools!)

Customer service: Answer client questions (obviously some things need to be off-line for privacy, but there are plenty of generic issues that arise), conduct employee communications for your clients (host a benefits communication platform for all client employees or feed that information for clients to post on their own platform), provide information on local issues that people need or might want to be aware – like risks and hazards, or health related events.

HR: Search the platforms for talent – find people who fit the profile for your ideal staff. Connect with them and keep a running pipeline of potential future employees. Find out what they like in an employer and in a job. Watch their interactions and see how they handle themselves. Be sure they know what’s happening in your company that makes it a great place to work.

Marketing: If you have a marketing person, they should be scouring the airwaves for any company mentions, industry trend discussions, conversations that are happening about any relevant topics – not necessarily about your agency (e.g., company benefits, open enrollment, wellness programs, hazard risk, business risk, etc.). Watch these conversations for trends, and gather ideas from the complaints and praises you hear.

CEO: This is a biggie. The CEO should definitely be participating online. In fact, if no one else does, it should be this person. The head of your company is the name, the face, the person most closely associated with the company. It’s such a great opportunity to have your top person talking online because your clients and prospects are able to make the direct connection with him/her, and from that, the CEO can then perform the most important role for your sales organization – rainmaker. They set the tone, share the company ideas, philosophy, values, culture and promote people within the company who are making it the great organization that it is.

Social media tools should be integrated into the big picture of what you're trying to accomplish. They should be tools you use as tactics to help you accomplish your strategic objectives, rather than "social" being the end game itself. There are as many ways to use these platforms as you can envision. And that’s a great place to start. Even if you’re already on Facebook or blogging or Tweeting, it would be beneficial to think about this, and have some team discussions for (new) ideas on how to connect with your audience instead of just talking at them.

I’d love to hear some ideas you’ve got on how to use social media effectively for your organization – feel free to share with the rest of us.

Coming up next in this series will be some ideas for getting a team together to tackle this business evolution.

Photo by Lenore Edman.

@wendykeneipp

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At our BGNLive! conference in Chicago this year we focused on the need to change the agency business model and how to effectively communicate those changes to our clients and prospects. Len Strazewski, writer with Rough Notes magazine, attended the conference and following are his takeaways of the content discussed at the session.

Agents and brokers that do not
manage that first impression run the
risk of letting random online information
or misinformation control what
prospective clients learn about them

By Len Strazewski

Do prospects really learn what you want them to learn about your agency?

Google says your agency sells insurance. Facebook says you have a great softball team. LinkedIn says you went to a state university.

Is this the way you want present and prospective customers to know and understand your agency? Do these sources communicate what you really offer your clients? Click here to read the full article at Rough Notes magazine.

Photo by Paul Downey.

@wendykeneipp

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You know how kids start out being cute cuddly babies that we need to constantly care for and monitor? Then as they grow into their teen years we begin to see them as independent people with whom we can have mature conversations. We allow them their own freedom to make decisions, get jobs, drive cars. We begin to rely on them for daily tasks because they’re capable of it – we can see their potential and ask them to do more. Hopefully they step up to the challenge and perform.

This is the same type of progression that’s taken place with social media. Many of the popular platforms, like Facebook and Twitter, started largely as personal communications. People had fun and played around with friends sharing photos, videos, and daily life anecdotes. In the meantime, there has been a contingent of people working very, very hard to make the connection between these platforms and good business practices. Unfortunately, the mainstream media has not kept up with this contingent and instead continues to report on the mis-guided and trashy ways some people use social media (former Rep. Anthony Weiner comes to mind).

There has been a lot of trial and error, discussion, and working collectively to figure it out. People have banded together over the commonality of trying to crack the code for how these tools can be successfully integrated into business practices.  And what’s come out of it is a whole new way of doing business. Social media has grown up.

Participating or not, like it or not, we have now moved into the era of social business.

But there’s a problem

Unfortunately, many companies think that these social platforms are just another form of broadcast marketing for their company, like advertising, or radio ads.

But they’re not.

Social media tools are not stand-alone outposts where we set up shop to post promotional messages about our business. Or hold silly contests for people to follow us and win an iPad. This has incorrectly been the perception for many people and many businesses.

If your company is using social media that way, then you’re doing it wrong – and most importantly, you are at risk of losing valuable client goodwill and loyalty because of it.

People do not want their streams clogged up with spammy, look-at-me! promotional messages. Would you voluntarily sign up to receive junk mail or telemarketing calls? Absolutely not. And that’s the equivalent of promotional social media use. No one wants it.

Instead, people are looking for answers. They have questions – either general questions for which your company may be able to provide an answer, or specific questions related to your company. The way that we’re all looking for information and answers has changed, and businesses need to change the way they offer information. The old way of doing business does not correspond with the way today’s consumer wants to and expects to work with businesses.

There’s also a solution

If you jump in and start using these tools without educating yourself and your team on what they mean to your businesses and how your customers expect to be interacted with, then you’re wasting time, resources, and you’re eroding your company reputation.

This is easily solvable though – take the time to educate yourself and your team.

Yes, it takes time.
Just like any professional endeavor you undertake, there is a learning curve involved. Did you understand the ins- and outs of policies before you started selling benefits? Likely not. Did you understand self-funding before you started offering those services to your clients? Again, likely not. Just like any business tool, you need to educate yourself.

Bottom line – there has been a business evolution and you need to evolve your business with it.

In future posts, I will continue this topic and offer specific suggestions for what it means to educate yourself and your team, and how to go about pursuing social media channels in a way that is more meaningful to your clients and prospective clients.

Photo by Josh Wedin.

@wendykeneipp

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The purpose of the military is to be so intimidating that the enemy dare not attack. – Sun Tzu

This is one of my all time favorite quotes.  However, it has become obvious to me that not everyone shares in this belief.  As I watch and observe agencies and producers, some of the actions and inactions I see, seemingly driven by paranoia, concern me a bit.

It ranges from not wanting to include relevant and important information on websites (e.g. list of employees and backgrounds) to not taking a visible role in social media.  Regardless of its various forms, it all originates with one concern - that the information would some how be used to hurt them.  Don’t get me wrong, I completely understand and agree that there are certain secrets we want to protect, but that is a rather short list most of the time and should mainly be comprised of “how” we do what we do rather than “what” we do.

Besides, in today’s electronic world your ability to completely hide any information is difficult at best.  If someone really wants the information, chances are they will find it anyway.  Isn’t it better for you to control the flow of the information in the first place?

If you’re guilty of some level of paranoia, I challenge you to write down two things.  First, describe the worst thing that could happen if that information is shared.  Secondly, write down what’s the best thing that could happen.  If after making this comparison and the scales tip in favor of shrouded secrets, then, by all means, lock it away.

Sharing the names/backgrounds of your employees

Worst that can happen – Your competitors will try to hire them away.  Guess what?  If they are worth stealing, your competitors already know who they are and will contact them anyway.  Just make sure you are taking good care of them and this shouldn’t even be a concern.

Best that can happen – Your prospects get a much better picture of the depth of expertise and talent you have and feel more secure in moving their business to you.

Not boasting about what you do that is unique (e.g. hiding your business model)

Worst that can happen – The competition will try to copy it.  In that case, just make sure that what you do is not easily replicated.  Think about it - any time you introduce your model to a prospect who doesn’t become a client, you have to know that the information is likely going to be shared with your competition anyway.

Best that can happen – If you make it very clear how effective you are at what you do, the competition will realize that they can’t compete with you and will take their prospecting elsewhere.  Additionally, prospects that are looking for what you offer, now understand they should be working with you.

Being visible in the world of social media

Worst that can happen – I’m not really sure what bad could happen as long as you are careful what you write.  (Some are paranoid about connecting with clients on LinkedIn for fear that those clients would become easily identified and targeted by your competition.  If that’s you, don’t connect with your competition and use the setting that only allows your connections to see your other connections. )

Best that can happen – Your prospects and clients are able to learn what it is that you have to offer.  By using social media to enhance and communicate your personal brand, you will give yourself a running head start against your paranoid competitors.

Like Sun Tzu said, if you are the biggest, scariest competitor out there, the bullies will pick fights elsewhere.  Similarly, for those future clients who need the protection that you have to offer, be sure they know where to seek shelter.

Photo by HikingArtist.com

@kevintrokey

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There is so much information readily available at our fingertips that we can take advantage of when prospecting and preparing for meetings. It’s up to each of us to know those resources, use them to our advantage, and start a first meeting steps ahead.

Of course, companies differ on the amount of information they publish about themselves. But before a first meeting, you should know what pretty much most of that information is. These companies have taken the time to write it and publish it, and we need to read it, learn from it, and use it to craft our opening questions.

Imagine these two scenarios where you’re meeting with a prospect for the first time.

Scenario #1: You each sit down and you open the conversation with something like, “So tell me about your business,” or “So tell me about your benefits program.”

OR

Scenario #2: You each sit down and you open the conversation with something like, “I see that service business are showing promising growth in hiring these days, and it looks like Company ABC is playing an active part. Congratulations. What kinds of things are you seeing with the pool of candidates?”

In scenario #1 you’re asking the prospect to tell you information that can be easily and/or possibly found on the company website, in job postings, news releases, and articles in local publications. By asking questions like this, you’re taking valuable meeting time to have the prospect tell you information that you could and should have learned prior to arriving for the meeting. By the time the prospect has educated you with enough background information to start digging into the good stuff, it’s probably nearing the end of the meeting time.

In scenario #2, you’ve demonstrated to the prospect that you are not only current with economic happenings, but that you understand what business they are in, and you’ve done research on the company and know about their recent hiring activity. Instead of just talking nuts and bolts about the benefits program or the business, you are immediately breaking the ice by getting her to talk about her business at a more in-depth level and mutually sharing thoughts and observations. This first question might seem like just a conversation starter, but what you can learn from the answers will form the basis for your following questions and the areas of opportunity for you, as well as the prospect business.

Scenario #1 might be easier prior to the meeting because you don’t have to do any prep work, but it makes you work much harder during the meeting and it becomes a challenge trying to justify a second meeting. This is also a disrespectful way to spend the valuable hour of time you’ve asked the prospect to give you.

Scenario #2 requires a time investment prior to the meeting researching and preparing, but the meeting is so much easier and significantly more productive leading to a much easier natural conclusion of a second meeting. The types of questions you’re asking in a meeting like this are not just using an hour of her time, but it’s giving her an opportunity to analyze her own business with your assistance.

Here are a few ideas for researching prospects:

• Read company website – all of it from company descriptions to products and services to team members, community activities, and news releases.
• Google the company – this is where you find the articles from local or industry publications, awards, new releases, and job postings (if they don’t publish these items on their own site).
• Look them up on LinkedIn – Find their company profile and see what information is included, review who works there currently, who has left, and who was recently hired.

What are some of your favorite pre-prospect meeting research tools?

Photo by Ed Townend.

@wendykeneipp

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New  talent – every industry needs to have a steady flow of new people and ideas joining their ranks in order to stay current with client needs, industry and cultural trends, and technology. Which are all rapidly changing business practices.

As Kevin talked about recently in his “Wander On In” post, finding that young talent is essential to the survival of the industry. And something critical that these new folks are bringing with them is their fresh perspective on business and their comfort with technology.

• These young business professionals are not saddled with “the way we’ve always done it”.
• They have grown up with technology and being extremely open with one another in sharing their lives online.

These two ideas combine make a very powerful new business tool from which we, as established business professionals, need to take a lesson.

Whether purposefully getting into the industry or wandering into it by accident, these young professionals are bringing their new ideas about business with them. And they are either joining our teams or the competitors’ teams. Regardless of which team they join, they are changing the rules of the game. And everyone who wants to continue playing the game has got to learn these new rules and start playing by them too.

They get it

I recently spoke with a group of university students who have formed a professional women’s organization and are actively recruiting business community members to help prepare them for their careers. One of the things that struck me as awe-inspiring about these students (besides their obvious initiative) was the understanding they had of the distinction between a personal and professional presence (both in-person & online), and how they are actively pursuing the professional because they understand the importance of it. It’s so important, in fact, that the university is offering free courses to its students to help them develop a professional online presence.

Even though these students have likely grown up having Facebook accounts for connecting with friends, these women all had very well-done LinkedIn profiles that put to shame most experienced professional profiles I see.

Granted, there is college and internship information filling in these profiles right now, but these women get it. They know how to present themselves in a professional manner and they have yet to even graduate. When they do graduate, they are going to Wow! their future employers and intimidate their competition right from the starting line.

As seasoned professionals, it’s our choice to jump in and learn these new rules – and  help make some new rules of our own, or wait for the competition (internal or external) to overtake us and render us irrelevant.

We recommend that every agency owner, manager, and producer maintain a complete and up-to-date profile on LinkedIn. It’s a minimum expectation of any business professional.

@wendykeneipp

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